Shipping policy

Last Updated: August 7, 2026

At VerduraGlobal, we are committed to providing reliable and convenient shipping for our customers. We offer standard and expedited shipping options to help you receive your dietary supplements and wellness products as quickly and safely as possible.

1. Shipping Options & Rates

We currently offer the following shipping options:

Shipping times are estimates and may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances beyond our control.

2. Order Processing

Orders are generally processed and prepared for shipment after payment has been successfully received.

Please allow reasonable processing time before your order is handed over to the shipping carrier.

Once your order has shipped, you will receive a shipping confirmation and tracking information when available.

Please note: The delivery timeframes listed above refer to the estimated transit time after shipment and do not necessarily include order processing time.

3. Tracking Your Order

When tracking information is available, it will be provided to you by email.

You can use the tracking information to monitor the progress of your shipment through the applicable carrier.

Tracking information may take some time to become active after the package has been shipped.

4. International Shipping

VerduraGlobal may ship products to customers in eligible destinations outside the United States.

International delivery times may vary depending on the destination country and local customs procedures.

Customers are responsible for providing complete and accurate shipping information, including the recipient's full name, delivery address, postal code, phone number, and any other information required for successful delivery.

5. Customs, Duties & Import Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customers are also responsible for ensuring that dietary supplements and other products ordered from VerduraGlobal are permitted to be imported into their destination country.

VerduraGlobal is not responsible for delays, additional charges, refusal of delivery, or customs actions resulting from destination-country import requirements, restrictions, or regulations, to the extent permitted by applicable law.

6. Delivery Delays

Although we work with shipping carriers to provide reliable delivery, estimated delivery dates are not guaranteed.

Delivery may be delayed due to circumstances including, but not limited to:

• Carrier delays.
• Customs inspections or clearance.
• Severe weather.
• Public holidays.
• Transportation disruptions.
• Incorrect or incomplete shipping information.
• High shipping volumes.
• Events beyond our reasonable control.

We appreciate your patience if your order experiences an unexpected delay.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Lost, Stolen, or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery carrier.

If you believe your package has been lost or stolen, please contact us so we can assist you in determining the next appropriate step.

VerduraGlobal may request additional information or documentation from the shipping carrier before determining whether a replacement or refund is available.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and its contents before disposing of any packaging materials.

Contact us within 7 days of delivery and provide:

• Your order number.
• A description of the damage.
• Clear photographs of the shipping package and damaged product.

We will review the situation and work with you toward an appropriate resolution.

10. Shipping Restrictions

Some dietary supplements or wellness products may be subject to shipping or import restrictions depending on the destination country.

We reserve the right to cancel or decline an order when we reasonably determine that the requested shipment cannot be legally or safely delivered to the destination.

If an order is cancelled before shipment for this reason, an appropriate refund will be issued to the original payment method, subject to applicable law and our Return & Refund Policy.

11. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

VerduraGlobal
779 Fifth Avenue, Suite 1205
New York, NY 10151
United States

Phone: +1 (212) 768-3979
Email: Info@VerduraGlobal.co.uk

We appreciate your business and are committed to providing a safe, reliable, and convenient shopping experience at VerduraGlobal.